We can allocate to the clients high skilled experts with long experience to improve the quality indicators, to all kind of activities.
The service procedure:
- The customer sends us an order in written form for handling of the complaint
- The Alap Europa Ltd. starts the reclamation management to the supplier in form of an 8D report.
- The Alap Europa Ltd starts the sorting action according to the order of the customer or supplier.
- In the process of the reclamation handling will be clarified the responsible organization to the costs.
- A regular 8-D report with all information about the reclamation (or on other form predefined by the customer).
- As corrective action is the sorting job to continuous supply to the customer’s production
- As preventive action is the recommendation to improve to the agreement with the supplier.
The Alap Europa Ltd ensures the next data and resources:
- To ensure an SQA engineer to the customer on workdays.
- Office equipment (computer, mobile phone)
- To ensure a sorting team to supply the production with conform parts, in a workday from the work order (If a special tool or equipment is necessary, it can need more time. In this case is the beginning later with this time.)
- Daily report from the status of the selection to the Customer and to the Supplier.
The needed data and resources from the customer:
- Determine the contact person inclusive his/her authority to order of work
- Hand off the Supplier’s data.
- Hand off the needed data to start the complaint process.
- Office or desk for the SQA engineer’s activity.
- Possibility to use the services of the measurement room or order of measurement jobs according to a special agreement
- Possibility of Internet connection.
- Possibility of fax connection.